All orders received before 1.00pm will be shipped out the same day, any orders received after then will be shipped the following day. If your order is placed after 1.00pm on a Friday or over the weekend, your item will be shipped on the following Tuesday.
We use services provided by Royal Mail, DHL or DPD for both domestic and International (EU) shipping.
For all shipping inside the UK we use Royal Mail, DHL or DPD. Each service requires a signature on delivery. Estimated delivery is 1 business day.
INTERNATIONAL CUSTOMERS (EU):
For all EU purchases we will use Royal Mail, DHL or DPD. Each service requires a signature on delivery. Estimated delivery is 2-3 business days.
CUSTOMS & LOCAL TAXES
Any customs import, export, brokerage fees or local taxes that are obtained by an International shipment are the sole responsibility of the customer. We have no control over these charges and they vary from country to country.
If you have any questions or queries please contact us at firstname.lastname@example.org.
PAY IN GB
We accept payment in Great British Pounds. This means the price you see is the price you will be charged. Nothing else.
If you wish to return a purchase please contact to email@example.com
Please note that all sales of Sale items (those displaying a reduced price) are final. We cannot offer a credit note or exchange against Sale purchases.
If you are unhappy with our products in any way, they can be returned or exchanged provided that it is in saleable condition.
If you wish to return your item and receive a full refund items need to be posted/couriered back to us within 14 days of being received by you. Subject to stock availability, we can exchange items that are returned to us within 14 days of being received by you. Please advise us upon receipt of your purchase if you wish for a refund or exchange. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted immediately.
All returned items including ones subject to a free shipping offer and are being returned for a monetary refund not exchanged goods or a credit note will have our delivery cost deducted from the amount refunded. Therefore please be aware of our standard shipping costs.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. We at Patrick Cox EDIT. TOKYO take every effort to check your purchase thourougly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting firstname.lastname@example.org about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you.
In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Please note refunds to Debit/Credit Cards normally clear in 1 - 2 days. Refunds to Paypal can take up to 30 days and are subject to Paypal refund regulations. Patrick Cox EDIT. TOKYO credit notes are valid for 6 months from the date of issue and can be redeemed on the Patrick Cox EDIT. TOKYO WEB STORE or in the Patrick Cox EDIT. TOKYO. If you want to purchase from the site with your Credit Note please contact us before making your purchase at email@example.com.
Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).
We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been worn and/or tags removed. Please be aware that shoes must be returned with their original packaging, shoes returned without their original boxes cannot be accepted.
Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Important information for International customers. Please mark returned packages “Returned Items”, this should be written on the customs note and package. Patrick Cox EDIT. TOKYO will incur import charges and taxes if this is not written on the package and customs form. Failure to write this and your return will take longer to process.